How can we help?
আপনাকে কীভাবে সাহায্য করতে পারি?
Search is coming soon — try the categories below or jump to popular questions.
Browse by topic.
Each topic has a dedicated guide. বিষয় অনুযায়ী দেখুন।
Booking
বুকিংFinding specialists, scheduling, rescheduling, cancellations, and order tracking.
Browse articlesPayments
পেমেন্টMethods, escrow, refunds, receipts, payout schedules, and dispute resolution.
Browse articlesAccount & profile
অ্যাকাউন্টSign-in, phone number changes, NID verification, adding a second role, deleting your account.
Browse articlesFor specialists
স্পেশালিস্টদের জন্যAccepting jobs, status updates, photos, ratings, boost feature, weekly payouts.
Browse articlesFor shop owners
দোকানদারদের জন্যListing products, inventory CSV, fulfillment workflow, delivery radius, analytics.
Browse articlesSafety & trust
সেফটি ও ট্রাস্টHow we verify specialists, what data we collect, reporting bad behavior, blocking users.
Browse articles
Quick answers to the things most people ask.
Talk to a real person.
Our Dhaka-based team is available 9 AM – 11 PM daily. প্রতিদিন সকাল ৯টা – রাত ১১টা।
In-app chat
ইন-অ্যাপ চ্যাটFastest. Open the app → Help → Chat. 9 AM – 11 PM daily.
Open chatWhatsApp
হোয়াটসঅ্যাপReply in Bengali or English. Same hours.
Open WhatsAppEmail
ইমেইলFor longer issues or attachments. Reply within 24 hours.
support@kaajly.com
Urgent issue with a live job? Open the order in the app and tap “Report an issue” — that escalates within 4 hours guaranteed.